What protocol must travelers follow when experiencing difficulties with the DTS platform?

When travelers encounter difficulties with the DTS platform, the most effective course of action is to reach out to the help desk or support team. This option is correct because the help desk is specifically equipped to handle technical issues related to the DTS system. They have the expertise and resources to diagnose problems, provide solutions, and assist users in navigating the system more effectively.

The help desk serves as a central point of contact for addressing user concerns and resolving technical glitches, ensuring that travelers can successfully complete their travel arrangements without unnecessary delays. By contacting the help desk, travelers can receive prompt assistance tailored to their specific issue, which might not be possible through other channels.

While informing a travel agency, contacting a supervisor, or re-attempting the process later might seem like viable options, they do not provide the same level of targeted support as reaching out to the help desk. Travel agencies may assist with bookings but won't necessarily resolve DTS platform issues. Notifying a supervisor might escalate the situation but will not solve the technical problem. Simply retrying later may lead to repeated frustration without addressing the root issue. Therefore, engaging with the help desk is the recommended protocol for resolving DTS difficulties.