What must travelers do if they encounter technical issues with DTS?

When travelers encounter technical issues with the Defense Travel System (DTS), it is crucial for them to contact the help desk or support team for assistance. This approach ensures that the problem is addressed by trained professionals who possess the necessary knowledge and resources to resolve technical issues effectively. The help desk can provide timely assistance, whether it involves fixing a technical malfunction, guiding the traveler through specific processes, or addressing any inquiries related to the system.

This option is the most efficient way to receive support because attempting to troubleshoot the problem independently can lead to further complications, especially if the traveler is not familiar with the technical intricacies of the system. Additionally, waiting for scheduled maintenance or reporting the issue to a supervisor could prolong the resolution time, which may negatively impact travel plans. Thus, seeking help from the designated support resources is the best practice in handling DTS technical issues.